Privacy Policy | VCARE Academy

PRIVACY POLICY & (GDPR) COMPLIANCE

COOKIE NOTIFICATION

This website uses cookies. We also use 3rd-party cookies to improve your browsing experience and for targeted advertising. Cookies are small files that are saved to your computer and allow us to provide you with a tailored experience within this website and monitor usage of the site to provide analytical data from which technical improvements to the site can be made. By continuing to surf on our website, you agree with our Privacy policy.

YOUR CONSENT

Please read this privacy policy carefully. By accessing and using our apps, you acknowledge that you have read and understood this privacy policy, and agree to be legally bound by it. If you do not agree with the terms of this privacy policy, please refrain from using our apps.

GENERAL DATA PROTECTION REGULATION (GDPR) COMPLIANCE

The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimize the possibility of theft and fraud.

These regulations include provisions for the following areas:

THE RIGHT TO BE INFORMED:

Companies must publish a privacy notice, in addition to explaining transparently how they use this personal data.

THE RIGHT OF ACCESS:

Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request at no charge to the individual.

THE RIGHT TO RECTIFICATION:

If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties. The company must inform the third party of the correction and inform the person which third parties have their personal data.

THE RIGHT TO BE FORGOTTEN:

A person may request the removal of his or her personal data in specific circumstances.

THE RIGHT TO RESTRICT PROCESSING:

Under certain circumstances, an individual can block the processing of his or her personal data.

THE RIGHT TO DATA PORTABILITY:

A person can access their data for their own use anywhere they prefer.

THE RIGHT TO OBJECT:

A person can object to the use of their personal data for most purposes.

VCARE Academy - Inc. - Canada PRIVACY & GDPR POLICY

Our core principles regarding user privacy and data protection

User privacy and data protection are inviolable human rights
We have a duty of care to people contained within our data
Data is a liability: it should only be collected and processed when absolutely necessary
We despise spam in all its forms
We will never sell, rent or otherwise distribute or make public any personal information

WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. (Including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW DO WE COLLECT INFORMATION?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

WHY DO YOU COLLECT SUCH PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services.
To provide our Users with ongoing customer assistance and technical support.
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

SITE VISITATION TRACKING

Like most websites, this site uses Google Analytics (GA) to track user interaction.

We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
GA makes use of cookies, details of which can be found on Google’s developer guides.
For your information our website uses the Wix implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

EMAIL LINKS

Should you choose to contact us using an email link, none of the data that you supply will be stored by this website or passed to/be processed only by any of the third party data processors.

Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

CONTACT FORMS

Should you choose to contact us using the contact form on our Contact VCARE page the email address that you submit to us will be stored in our Wix website platform in the 'Contacts' database, which we use contacting you. We consider Wix to be a third party data processor. The email address that you submit will be stored within this website’s own database but also in any of our internal computer systems.

Your email address will remain within the Wix 'Contacts' database on our website for as long as we continue to use the Wix platform or until you specifically request removal from the list.

You can do this by unsubscribing by requesting removal via email. When requesting removal via email [ support@vcare.international ], please send your email to us using the email account that you used on the contact us form.

EMAIL NEWSLETTER

If you choose to join our regular newsletter mailings (which is sent via email), the email address that you submit to us will be stored in our Wix website platform in the 'Contacts' database, from where we use for our email marketing. We consider Wix to be a third party data processor. The email address that you submit will be stored within this website’s own database but also in any of our internal computer systems.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the Wix 'Contacts' database, you will receive occasional newsletter-style emails from us.

HOW WE STORE YOUR PERSONAL INFORMATION

If you submit a comment to a News post published on this website, some personal information will be stored within this website’s database.

If you have made a purchase from this website, then your details (not including any financial details) are stored in our Wix 'Engage' database in order that we can fulfill your order(s) and also to refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information is not stored or used by us as all our transactions are made within the PayPal platform which does not retain any financial information once the transaction has been processed.

These are the only occasions where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (Wix). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

ABOUT THIS WEBSITE’S SERVER

This website is hosted in Wix. Wix has servers all over the world, including Europe and the US, as well as back up servers. The Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Wix.com guarantees that the platform will be compliant with the new regulation from May 2018.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

OUR THIRD PARTY DATA PROCESSORS

We use two third parties to process personal data on our behalf. The third parties we us are PayPal and Wix.

PayPal process payments for any products purchase from our website. Neither we nor PayPal retain any financial information you may submit as part of the purchasing process. PayPal monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. PayPal, Wix or VCARE Academy Inc. will never ask for any sensitive information.

Your data as mentioned below is encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the PayPal payment system.

Your data which is encrypted is as follows:

Personal data (address data, telephone number, etc.)
login data (username and password)
all methods of payment selected, credit card and bank account

Wix provide the Customer Engagement platform we use to manage and fulfill your orders. No personal financial information is ever taken or stored in this system as during the process, everything is transferred out to PayPal so that neither VCARE Academy Inc. nor Wix has access to your financial information.

WHAT WIX DO TO ENSURE DATA PROTECTION TO ALL OUR CUSTOMERS

Wix employ full-time security consultants, dedicated to the security of our customer information.

Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. Wix regularly perform internal security audits to maintain our ISO/PCI security certifications, as illustrated below (please click the links to see the Certificates):

Wix's signup and login services are completed through a secure server (HTTPS/SSL).

Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach; your original password cannot be recovered from ours or Wix servers.

Wix is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

PayPal and Wix have been carefully chosen and all of them comply with the legislation.

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS ON SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses).

Users are advised to take caution and good judgments before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

HOW CAN SITE VISITORS WITHDRAW THEIR CONSENT?

If you don’t want us to process your data anymore, please contact us at [ support@vcare.international ] or send us mail to: 154 Bestview Drive, Toronto, ON M2M2Y3 Ontario, Canada

16 AND UNDER

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

UPDATES & CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

We keep this Policy under regular review. This Policy was last updated in August 2018.

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.

Instead, we recommend that you check this page occasionally for any policy changes. so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Specific policy changes and updates are mentioned in the change log below.

DISABLE COOKIES

If you decide that you do not want cookies to be set on your device by our third-party partners, you can adjust the settings on your internet browser and choose from the available cookies settings of your internet browser to best meet your preferences. Be aware that some parts of the website might not work properly anymore.

QUESTIONS AND YOUR CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited please contact us at [ support@vcare.international ] or send us mail to: 154 Bestview Drive, Toronto, ON M2M2Y3 Ontario, Canada

COMPLAINTS

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

HISTORY POLICIES UPDATED

22/10/2020

You can request that all of your personal information be deleted from our servers using the online deletion request form.

You can request a copy of your personal information using the online information request form.